Retail Marketing. Chapter 4: Cutomer Buying Behavior - Quizlet.

Extended problem solving is the type of consumer problem-solving process that a) involves no conscious planning but rather a powerful and persistent urge to buy something. b) is the most complex problem-solving behavior, which comes into play when a purchase involves unfamiliar, expensive, or infrequently bought products.

Extended Problem Solving In A Buying Decision Quizlet

Start studying chapter 4 retail marketing. Learn vocabulary, terms, and more with flashcards, games, and other study tools.. types of buying decisions. extended problem solving limited problem solving. what retailers need to do for customers engaged in extended problem solving. provide lots of info use salespeople reduce risks return.

Marketing Chapter 5: Consumer Behavior Flashcards.

Extended Problem Solving.High financial or Social Risk Limited Problem Solving.Some Prior Buying Experience Habitual Decision Making.Store Brand, Loyalty.Extended problem solving decision making Consumer tries to gather as much info as from internal sources (memory) and external sources (advertising) Consumer buying process.The buyer becomes aware of the desired state and the actual condition. They may want to stay dry but in reality, they will get wet. the difference between this is the problem or the need. example: they may go into a convenience store to avoid the rain instead.


A buying decision made by customers on the spot after seeing the merchandise; one type of limited problem solving; used by having sales people suggest add ons, putting merchandise where customers are waiting etc. Impulse buying.Marcel has decided that it's a better financial decision to purchase a new lawn mower rather than to replace the engine. He has decided to purchase either a Craftsman or a John Deere model. Marcel feels that the Craftsman is a high-quality lawn mower.

Extended Problem Solving In A Buying Decision Quizlet

Study MKTG 343 - Exam 2 - Chapter 4 Customer Buying Behavior Flashcards at ProProfs - Products. Extended Problem Solving Limited Problem Solving. buying decisions! Purchases are for entire family to use Whole family participates in decision making process Retailers work to satisfy needs of all family members Kids in the U.S. spend over.

Extended Problem Solving In A Buying Decision Quizlet

Consumers use one of three problem-solving processes when purchasing goods or services; routinized response behavior, limited problem solving, or extend problem solving. Describe three buying experiences you have had in the last year (one for each type of problem solving), and identify which problem solving type you used.

Extended Problem Solving In A Buying Decision Quizlet

Consumers engage in extended problem solving when purchasing an unfamiliar, expensive, or infrequently bought product. Recognize the stages of the consumer buying decision process. The consumer buying decision process includes five stages: problem recognition, information search, evaluation of alternatives, purchase, and postpurchase evaluation.

Extended Problem Solving Extended problem solving is a.

Extended Problem Solving In A Buying Decision Quizlet

When is a consumer most likely to engage in extended problem solving? A) This decision mode is most common when the decision is related to the person's self-concept and there is a high degree of risk. B) This decision mode is most common when the decision is related to the person's past behavior and product reinforcements.

Extended Problem Solving In A Buying Decision Quizlet

Examples of limited and extended problem-solving Involvement is the consumers' degree of interest in the product. Consumers make two types of buying decision on their level of involvement. Extended problem-solving occurs during a purchase decision that calls for a lot of efforts and time. EXAMPLES: 1. Many brands sell the similar products which are expensive such as the technology products.

Extended Problem Solving In A Buying Decision Quizlet

Types of Purchase Decisions Extended Problem Solving-High financial or Social Risk Limited Problem Solving-Some Prior Buying Experience Habitual Decision Making-Store Brand, Loyalty PPT 4-3 What Retailers Need to do for Customers Engaged in Extended Problem Solving Provide a Lot Information-Use Salespeople rather than advertising to communication.

Extended Problem Solving In A Buying Decision Quizlet

Extended problem solving is the type of consumer problem-solving process that is the most complex problem-solving behavior, which comes into play when a purchase involves unfamiliar, expensive, or infrequently bought products.

Extended Problem Solving In A Buying Decision Quizlet

Customers applying extended problem solving are often looking to purchase high value items, such as a car or electronics, or even a trip or event. Since this kind of high ticket items are often bought infrequently, the customer needs to do new research and will compare prices and features in order to reach the best decision.

Consumer solving process: Examples of buying experiences.

Extended Problem Solving In A Buying Decision Quizlet

Nominal Decision-making At one end of choice continuum is nominal decision-making, also referred to as nominal problem solving, habitual decision making, or routine problem solving. Nominal decision-making is generally the outcome of continued satisfaction with a brand which was initially chosen after an extended decision-making process, or the.

Extended Problem Solving In A Buying Decision Quizlet

There are 4 kinds of problem solving: (from most complex to least) Extended Problem Solving Midrange Problem Solving Limited Problem Solving Habitual Problem Solving - High degree if complexity.

Extended Problem Solving In A Buying Decision Quizlet

Limited Problem Solving. buying situations in which a purchaser has had some previous experience but is unfamiliar with suppliers, product options, prices, etc. Also referred to as Limited Decision Making. See: Extensive Problem Solving. Back to previous Rate this term.

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